Pennie Contact Center Consultant Support
PA Health Insurance Exchange Authority (Pennie)
About this opportunity
The Affordable Care Act Aca Has ... The Affordable Care Act Aca Has Fundamentally Transformed The Health Insurance Landscape Demanding Increases In Accessibility Operational Resilience And Customer Experience Through State Based Exchanges Sbes Pennie The Sbe For Pennsylvania Is Undertaking A Major Operational Shift Moving From A Vendor Operated Contact Center Model To One Internally Operated This Transition Requires Sophisticated Planning Execution Workforce Transformation And Continuous Alignment With Evolving Federal And State Requirements To Maximize The Success Of This Critical Endeavor Pennie Seeks A Consulting Partner With Deep Expertise In Contact Center Transitions Government Operations And Health Insurance Customer Support Preferably With Aca Exchange Experience The Department Of ...