L076--VISN 10 - Online Clinical Drug Information
VETERANS AFFAIRS, DEPARTMENT OF
Who can apply
Service-Disabled Veteran-Owned Small Business Set Aside. SDVOSBC
About this opportunity
The purpose of this solicitation amendment is to provide answers to questions from industry. Our questions primarily revolve around Page 22, Letter F. Quality Control & Support.� Specifically, the mention of On-site training. Quote Preparation Instructions, Letter F (Quality Control & Support is hereby changed to the following. Quality Control & Support Quality Control Plan: Describe processes for identifying/remediating performance, content, or accessibility issues. Customer Support & Training: 24/7 helpdesk (phone/email), training approach (self-paced materials, live sessions), and documentation roadmap (PWS §11 deliverables: training materials, VIRTUAL training upon request, technical support). Usage Reporting: Confirm ability to deliver Monthly Usage Reports (sessions, searches, docume...