VA FSC Customer Service Representative Support for Financial Operations and Payroll Services
VETERANS AFFAIRS, DEPARTMENT OF
Who can apply
SDVOSB Sole Source. SDVOSBS
About this opportunity
This is a Request for Information/Sources Sought Notice (RFI/SSN). The following is a summary of the requirement. For complete details and submission instructions, see the attachments provided. All vendors are encouraged to respond regardless of business size designation. This RFI/SSN is cross-posted on GSA eBuy. Only one response from either SAM or GSA is necessary. ----------------- The objectives of this requirement are to provide call center and help-desk services that deliver timely, accurate, and customer?focused CSR phone and email support across two VA FSC functional areas: FOS CECD and FPS VATAS Customer Support. The Contractor shall ensure consistent responsiveness, accurate handling of inquiries, and reliable assistance in accordance with VA FSC service standards. Overall object...