DE01--Enterprise Service Desk Managed Contact Center Infrastructure (CCI)
VETERANS AFFAIRS, DEPARTMENT OF
About this opportunity
Request for Information Enterprise Service Desk Managed Contact Center Infrastructure TAC RFI Number: 36C10B26Q0368 1. Introduction The Department of Veterans Affairs (VA) Enterprise Command Operations (ECO) is issuing a Request for Information (RFI) in support of a planned future solicitation for its Enterprise Service Desk Managed Contact Center Infrastructure (CCI) solution. ECO is seeking feedback and engagement from interested parties. See Section 3 for CCI Solution capabilities and anticipated future capabilities. This RFI is issued for information and planning purposes only and does not constitute a solicitation nor does it restrict the Government as to the ultimate acquisition approach. In accordance with (IAW) Federal Acquisition Regulation (FAR) 15.101(c), responses to this notic...