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. Operators will also assist ward patients if they need help to use their credit cards to make long-distance calls. Operators are not authorized to place external call requests received from restricted phones in the hospital, or local (dial 9) calls for VAMC staff. E. EMERGENCY CALLS AND ALARM SYSTEMS: (1.) Systems designed for emergency communications as part of the hospital telephone system will be reserved and used solely for that purpose. Emergency communications required for the preservation of life and property will be given the highest priority. Response to such communication will be immediate. (2.) The following systems will be maintained as part of the hospital's emergency communication services available through the telephone system, either via direct dial or with operator assistance. Employees DIAL 12555 for emergencies. Telephone operators activate Code Blue and Crisis Pager groups, when needed. For reporting fires directly to the Fire Department when extension is either busy or not responding. (3.) Individual in-house telephone page is accessed by dialing access digits, wait for prompt and then dial 3-digit number, wait for prompt then enter number to be returned. for long range pager dial the 10-digit number. Panic alarms and intrusion alarms are in various locations throughout the hospital. (5.) The Contractor is responsible for: (a) Immediate acknowledgment and notification by the most expedient means to the proper officials of all emergency situations. (b) The immediate transmission of all requested Police, Fire, Medical, and Emergency Management radio communications. Immediate notification of Group Page on receipt of a code emergency. Use of the overhead paging system is authorized at VAMC, Northport. Providing any communications assistance possible within the systems capability on receipt of information relating to a station or off-station emergency situation. Listing of all employees with an assigned telephone page number. (4.) Immediate telephone Operator assistance may be obtained in any emergency by Dialing the "12555" from any in-house telephone on the station. The following information is required for all emergency calls: Name of caller, exact current location of emergency, (i.e. building, floor, room) and specific instructions. Type of Emergency and/or Code Any special equipment or assistance required. The Operator will confirm items (1-3) by asking the caller to repeat the information given. The operator will then: Notify the responding personnel by utilizing the proper communication method (radio, code group pagers, and/or overhead paging system). The Operator will obtain confirmation by both Police and Fire Departments to ensure receipt of message. When utilizing the group pagers, the operator will notify the code team members of the exact location and nature of the emergency. This will be done by repeating the above, 2 (two) times on two separate calls (i.e. repeat 2 (two) times on 1st call then repeat 2 (two) times on 211d call, etc.). When there is a change in code location, the Operator will re-announce the new location as in 3. ADDITIONAL SPECIAL PROCEDURES: Additional special procedures are included in the Performance Work Statement. It must be noted that Special Operations Procedures, emergency procedures, and VA Directives are constantly being added, changed, or rewritten. The included articles should in no way be considered the total of procedures that need to be followed by the Contractor. As new procedures are implemented, the COR will give the PM copies and instructions to pass on to contract operators for the performance of their duties.