AI Tools for Medicare Experience Modernization - Request for Information
HEALTH AND HUMAN SERVICES, DEPARTMENT OF
Who can apply
No Set aside used. NONE
About this opportunity
This is a Request for Information (RFI) only. This is NOT a solicitation for proposals, proposed abstracts, or quotations, and it does not commit the Centers for Medicare and Medicaid Services (CMS) to award a contract now or in the future. Likewise, responding to this RFI does not guarantee participation in or award under any future procurement. The Centers for Medicare & Medicaid Services (CMS) seeks information regarding artificial intelligence (AI) and machine learning (ML) platforms and services that are capable of enhancing the Medicare experience for beneficiaries across digital and voice channels. CMS is interested in solutions that can provide personalized plan recommendations, conversational AI support, predictive analytics, accessible decision support tools, and call center auto...